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Dirty secret: SEO is often better when you do it yourself

Thursday, June 24th, 2010

Many small businesses think they can’t do SEO, or can’t afford someone to do it for them. Here’s a truth: Once you’ve got your on-page SEO done properly (which is all the stuff WITHIN your website, that really your web company should have done for you when they built your site), and you’ve done a few basic things (registered with local directories, got Google to index you), it’s time for off-page SEO. And nowadays, that’s where you can really do loads of things yourself to get traffic to your site.

First, do the numbers
Say you’re a real estate company and you need leads. You have decided that for 100 visitors to your site, you get 2 conversions (i.e. people enquiring/filling in a form). You’ve done this by looking at your Google Analytics stats, to see how many people fill in your form against visitors (You’ve not got Google Analytics? It’s free! Get it added to your site now. It tells you where people come from, in what numbers, what they do on your site, etc.)

Trouble is, you’ve only had 200 visitors in the last month. That’s 4 enquiries. You’d rather have 40. That means you need 2000 visits a month. Where are you going to get the other 1800 from?

The good and the bad of professional SEO
Now I’m not going to tell you that professional SEO companies can’t get you that traffic – they can. They will SEO every property on your site, recommend changes to this, that and the other, buy links from other sites and directories, and generally spend a lot of your cash.

You’ll get the traffic. You may even get more leads. But you know what? You won’t get the 40 you were expecting from your newly found 2000 visitors. Why? Because the SEO company is not – whatever they tell you – truly in touch with your customers: what they do, where they go on the web, who they are etc. So they won’t ge ttraffic that’s as TARGETED as you might like.

You know your customers better than anyone! And it’s up to you to go and find them… The best bit is, you simply need to use your common sense and work at it. Here are just three ideas. when you get a feel for what you’re doing, you’ll realise that all of this is just an extension of normal marketing and normal networking:

  1. Join as many forums as you can where your customers hang out. Don’t know where they hang out? Ask them! Don’t hard sell – just offer your expert advice, and where applicable, a link to your website. (You can put your website in the forum signature, so they can find you if they want without any need for a “hard sell”.)
  2. Find a popular blog that covers what you sell, and add comments to the blog posts where you have something constructive to give. Show your expertise (again, without any hard sell – although there’s nothing wrong with adding your website or a link to a page on it where applicable) and respect the conversation
  3. Join and participate in Facebook Groups in your area – type relevant topics into the Facebook search bar, and browse the groups that appear – join and participate in any that are relevant and popular, offering useful material that maybe the other members don’t have, thanks to your professional position.

See a link in all the above? It’s giving, not taking. Give advice, support, encouragement and information, and people will come to you when they want what you’re selling.

Pennies make pounds
You may say “Should I really be engaging with one or two people in this way when I need 1000s of new visitors?”, but it’s my experience that win an evangelist and you win many of their friends too.

Soon, if you’re diligent about your “outreach” programme online and you are also patient, the snowball will start and you’ll have 1000s of genuine visitors, who fill in that form of yours far more often than two times in 100. And no big SEO company fees.

By Phil Morse

How can I use Twitter to sell more in my business?

Thursday, June 10th, 2010

It can be quite frustrating when it seems someone invents a new means of communication seemingly every 6 months or so! Just when people managed to understand Facebook, along came Twitter. Marketing people and business people have been trying to find ways of monetising it ever since.

Well, here’s one way. It assumes you at least know how to use Twitter on a personal level, like it or hate it. (For instance, you started an account and had a go for a bit.) If this is where you’re at, the following may be able to help you and your business.

  • Sign up for an account in your company name, or (if your name doesn’t clearly state what you do), with a name that says what you do: “FenceFitter”, “PregnancyAdvice” etc.
  • Start Tweeting business related things 10-20 times a day – some of which should be “retweets” of interesting tweets from other people about your sector, and some of which should be links to interesting and business-related things you’ve found on the web.
  • When you have done this for a few days (so you have a few score tweets under your belt), start following people. A proportion of these will follow you back. At this stage, think about what having 10,000 followers on Twitter could do for you. For instance, if you’re a seed seller, you want gardeners following you, etc. To find relevant people, use Twitter Search to find people saying words that your demographic may say. (So for gardeners, search for people using the word “gardening”, or “been in the garden”, or “planting seeds” etc. You get the picture. Click on the person’s profile before you follow, though, to double check: “uphill gardener” means something very different to “gardener”, for instance!)
  • Do this daily, forever. Should only take 10-15 minutes when you’re into the swing. Every now and then, cull people who never follow you back or never engage with you.
  • According to the business parable “the Go-Giver”, the first two of the five “Stratospheric Success Laws” are: Give more in value thank you take in payment (the takeaway here is to answer your followers’ queries online, to make sure you help them out), and “Your income is determined by how many people you serve….” (so keep at it, you want 1,000, then 10,000…

With 10,000 Twitter followers who think you’re worth knowing, there’s no reason why the occasional sales email saying “First stockists of this year’s X… click here to buy now…” won’t just net you some handsome sales.

But it still makes no sense at all…
Such is Twitter, that you will either have experienced an “a-ha!” moment here, or be even more confused. That’s fine. It’s a hard one to get your head around, this peer-to-peer marketing. Bit by bit is the key. If it seems a bit too alien, that’s really very normal.

I advise that you simply keep playing with Twitter and come back to this post in six months. By which time there’ll probably be another revolutionary communication tool we’re all trying to monetise!

By Phil Morse

Marketing Essentials Part 5: PR

Wednesday, May 19th, 2010

Big companies have public relations departments to get their message out. Small companies have always been on their own, battling to try and get people to write about them in the trade press and mainstream media. But the internet has changed the rules, and happily it’s the small companies who stand to benefit the most.

Nowadays, you can craft your own direct-to-the-public press releases and get your company’s message to your audience directly via the internet.

Write your own press releases
The way to do this is first to get comfortable writing your own press releases, and then post them with a news release distribution service, who will take your news release and do the electronic version of getting it out to the world, on your behalf, for a small fee.

A good service can get your press release published on hundreds of news site all over the internet, and the outcome is that whenever anyone searches for your type of goods or service, there is a chance that your press release will appear. From there they can click through to you, and you’ve got their eyeballs.

Compare the offerings of PR Newswire (www.prnewswire.com), PRWeb (www.prweb.com) and Business Wire (www.businesswire.com) to get a feel for who can help; there are scores of online PR firms to choose from, so Google “online pr” to get some more. You never meet these people; you just upload your release and pay online.

Anything is news with online PR
Because of this ease of distribution, press releases aren’t just for big news any more. You can write a press release for anything you can think of: when you win an award, get a new staff member, win a contract, launch a new product, sponsor a charity…. just write what you’ve done, keep it short, give a quote (“It’s great news, and we’re very proud” said Ian Watkins, general manager) and add some contact details at the bottom. If you’re after inspiration, go to www.docstoc.com and type “press release” into the search box to browse some random releases.

There are other simple rules to follow. You should make your press release appeal directly to your buyers, as unlike the old type of press release, you’re not writing for journalists any more. So for instance, if your opening hours have changed, then say “You can get your breakfast from 6.30pm at Ricky’s Diner now we’ve extended our opening hours…” rather than “Clients can…”
Another important thing is to make the copy “keyword-rich”. To do this, you have to know what people type when they search for you on the internet. (If you don’t know, get someone to check your website logs for you and find out.) Then, you weave these words into your press release. Congratulations, you’ve just become a search engine marketer!

Have a press release area on your website
Finally, once you’ve written and distributed your press release, you ought to post it on your own website too, as it may not remain forever online, and when the news services drop your content from their sites, that means people will still find it when they search for your keywords. If your website has a blog, this is really easy. If not – well, it really ought to have.

Do this even a few times a year and you will find that for your company name and for the names of your products and services, you are suddenly much more visible to potential clients, both locally and further afield. It’s a great way to spend a few hundred euros of your annual marketing budget, and one too few small companies take advantage of.

This article was written by Phil Morse and first published in Essential magazine.

Don’t forget the power of email marketing

Friday, May 7th, 2010

In this brave new online world of social media, web marketing, blogs, affiliate schemes and so on (all of which are fantastic ways of marketing your online business), there is one simple, established marketing method that every single business forgets at its peril: email marketing. Why?

  • It is a fast way of meeting business goals – More customers, leads, sales? Get the word out! Let people know about your offers and bargains. Offer up-sell and cross-sell products to customers who’ve already bought from you. Plan it well and you can get high response rates
  • It keeps your customers informed and happy – Letting your customers know about little things, like changes to payment conditions, legislation that may affect them, business shortcuts and so on, shows them you care
  • It’s cheap – Start stuffing envelopes and licking stamps and you’ll soon see the cost-effectiveness of targeted direct email marketing campaigns. With proper frequencies, follow-up emails and good timing (just like old-fashioned postal direct marketing) you can get great results for a relatively small outlay
  • It teaches you about your customers – You can measure everything from whether the email addresses are correct to which part of the email each individual customer clicked on. So you can gauge the popularity of your offers, down to individual customer level
  • It helps you with all your other online marketing – Remember the social media, web marketing, blogs and affiliate schemes we mentioned earlier? All of these can deliver great results for your business, and can do so even more effectively with statistical feedback from your email marketing campaigns

Reedus Design has a simple, effective and fully featured pay-as-you-go email system that is delighting many clients already. It has easy templates, full feedback of results and lots of other profit-friendly features. Contact us for more details.

Increase profits with your blog

Friday, May 7th, 2010

Your blog is one of the best tools you have for getting people to your website, and thus for getting new customers and increasing profits. Here’s how this type of marketing works:

  • By posting new content onto your blog, you show your “know your beans” to your potential customers, and you attract the search engines (they love new content)
  • By properly promoting your content online, you start attracting the right kind of web traffic quickly
  • By linking from your blog posts to your product or service pages, this traffic then arrives right where you can convert it into customers

The beauty is that the more effort you put in, the more traffic you get – and once you have a blog, it’s free (apart from your time of course.) If you don’t have a blog, you ought to consider getting one. Contact us for a free, no-obligation consultation.

It’s a system, and it works, but there are no shortcuts. You have to plan properly and then enact your plan well. Here is a brief overview of the steps you should be taking to establish your blog profitably:

  1. Decide on your keywords. Your blog has to attract the search engines, so list all the keywords (and that includes short phrases, or “key phrases”) you want your business to appear for when people type them in to Google, and plan a blog post for each key phrase (you can have 2 or 3 per blog post, that’s fine)
  2. Plan your content. Your blog has to keep your audience happy once they get there. So plan interesting/useful posts for each key phrase or set of key phrases. These posts should not be overly commercial; they should show your knowledge of your products, services and sector. Of course, you will link at the end of each post to your shop / product / service, which is how the blog feeds traffic into your commerical offerings
  3. Write your content. Aim for one post a week and stick to your plan. In our experience, any less looks like your blog is an afterthought, and any more is unsustainable for busy business people. Incorporate the keywords for that post into the content, in headlines, subheadings, and the content itself. Aim for three occurrences of the keyword(s) in each post, but keep it natural; “keyword packing” is counter-productive. Don’t fret too much about this; by writing around the subject you have chosen for your key phrases(s), you’ll naturally use them anyway. If you ignore key phrase(s) entirely, you’ll still get some results
  4. Register your blog on blog directories. Type “blog directory” into Google and register it on as many services as you find
  5. Join web forums. These are online message boards where people discuss the same products / services / subjects that your blog does, and comment usefully and in a non-commercial manner on what they’re talking about. (Type “forum” and your business type or subject area in to Google to find them; you’ll soon get a feel for the dominant forums in your sector.) Post a few times before you start linking back to your site. You can link back to individual blog posts that are relevant to discussions and you can sometimes add your blog (and shop) to your forum signature. Follow the rules and be useful. Forums aren’t about plugging without adding value
  6. Every time you post, publicise your latest entry on social media services. Post the fact that you’ve added a blog entry to your Facebook page, on Twitter, to Delicious and any social media/bookmarking services that are particular to your sector too. Don’t forget that you can also set up an RSS feed so people who visit your blog can subscribe to your posts too

Remember, this is a numbers and time game. The more you promote your blog, the more traffic you get. Use Google Analytics to monitor traffic to your blog overall and from the forums, and direct your efforts where you are getting the best results. Expect some traffic in days or weeks; decent volumes takes months, but once it’s “switched on”, it’s yours and it’s free.

Contact us for a free, no-obligation quotation to get a blog for your site, or to learn better how to make your existing blog work for you.

How a CMS can help your business to succeed

Wednesday, May 5th, 2010

Your website is out of date the moment it goes live. Even when it hits the internet for the first time, you will have written the content weeks back, and from there on in it only gets more and more dated.

Fact is, things change. Products and services. Personnel. Offers. Events. The marketplace. Your competitors’ offerings. Smart businesses know that an effective web presence is about keeping your site bang up to date.

What are the options?
Asking your web agency to update your website is one route. That’s great if you have a decent chunk of changes you need doing and can present them in one go for a cost-effective quote. But if it’s a picture or two, a new paragraph, a change of a few names somewhere, you are never going to get value for money out of an agency.

That’s because a web agency has to receive your request for work, quote on it, add it to their project management system, assign a member of staff, remove the files from their versioning system (a kind of backup of projects that ensures mistakes can be quickly rectified), do the work, put it on a preview domain so you can check it, make any changes for you, put it live, check the live version, replace all the files in the versioning system, and finally bill you.

That’s a lot of work for a quick photo or text change, and the agency is going to have to charge you for it all in order to remain profitable. It’s like the £2 bottle of wine where the bottle itself costs £1.50. (Best going for a carton of wine at this level…)

Wouldn’t it be nice to make simple and effective changes to your website quickly, cheaply and when you want?

Updating your site with a content management system
That’s where a CMS, or “content management system”, can help. A CMS allows you to make changes to your site as and when you wish.

CMSs traditionally have been unwieldy beasts, costing a chunk to have added to your website when it is being built, or prohibitively expensive to fit afterwards. In our experience, they also allow clients to very easily break their sites. Cue frantic call to web agency and the above cycle of invoice – set up project – issue big bill (in this case, all for just fixing what you unwittingly broke).

Getting back to basics with a mini CMS
Fast forward to today, though, and it is possible to have a CMS system that is simple to use, cheap to have, and easy to add to your sites – whether it has been built yet or not. Such CMS systems let you or your staff alter just the content you want, leaving the rest of your site fine, so it’s really hard to break anything.

With this type of “mini-CMS” solution, you get to alter your events, staff, offers, images etc without paying an agency to do so, and so you keep ahead of the competition for very little outlay. Such systems are revolutionising small business websites, and are thoroughly recommended if you find yourself constantly wishing you can change small but important things on your site but holding off for fear of what the bill might be.

Find out more
Like to know how easily and cheaply you could have a CMS fitted to your website? Contact us today for a free consultation and quote.